Govt asks Zomato, Swiggy to submit proposals within 15 days for better consumer grievance redressal

The government on Monday asked online food business operators like Swiggy and Zomato to submit a proposal within 15 days to improve their consumer grievance redressal mechanism amid rising customer complaints. The Department of Consumer Affairs directed the e-commerce FBOs to “transparently show the consumers about all the charges included in the order amount like … Read more